Symptom
When you check the OCI the Ready to Hire is No when it should be Yes
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Go to Admin Center
- Search Manage Data
- Search for OnboardingCandidateInfo
- Search for the affected Candidate
- Check the "Ready to Hire" status and it is set to "No"
Cause
The following are the possible causes for this issue:
- Hiring Manager (Named users) assigned for that candidate are not present in BIZX.
- If Hiring Manager is exist, He does not have the permission to see the Candidates in Manage Pending Hire Queue.
- SF Notifications is not active in super admin.
- SF Bizx Connection is not active in super admin.
- BX Auth value is not setted for customer Instance in super admin.
- Manual Kick start from ONB.Kicking onboarding process from onb process tab
- Check the candidate status in Manage data-if hired status is yes,then candidate will not appear.
- Make ensure in edit applicant status configuration-one status should be hired and one should be hireable.
- A database query timed out and was not able to insert a record.
Resolution
The following are the possible resolution for this issue:
- Check whether the hiring manager assigned for candidate is available in BIZX . If you see 403 error in theSF_Integration, that means the Hiring Manager of the particular candidate is not available in BizX
- Check whether that hiring manager has the manage pending hire permission to see the candidate.
- Generally, SF_Integration in audit trail in status Failed(500 Internal Error).So please check whether in super admin site whether this feature is active.
- Check whether Bizx Connection is active in super admin site.
- It should be setted in super admin.For each instance, there will be an authentication value.If this not set, details will not flow to manage pending hires. Account options--type for key auth and value should present.
- If the activity is created from ONB, (Manual kick starting from process tab, and not from RCM, then the flag "EnableExternal ATS-ONB-EC Integration" has to be enabled in BizX provisioning.
- Please make sure the status of candidate is in ready to hire--Yes and Hire status is-No.
- Customer may have multiple HIRABLE STATUS HERE, please make sure you have only one.
- This can be due to unexpected high load on the database server, please check KBA 2829740 for how to proceed).
See Also
KBA 2829740 - "readyToHire" Field did not Update to "Yes" After New Employee Step due to Database Query Time-out [Integration with BizX] - Onboarding 1.0
Keywords
OCI, OnboardingCandidateInfo, Read to Hire , KBA , LOD-SF-OBD , Onboarding , Problem
Product
SAP SuccessFactors Onboarding