SAP Knowledge Base Article - Public

2618251 - Dashboards seem not available in SAP Analytics Cloud after setting up the integration with Hybris Marketing


  • SAML SSO has been set on SAP Analytics Cloud.
  • OAuth Bearer assertion has been also set up between SAP Analytics Cloud (SAC) and Hybris Marketing Cloud (S/4HANA Cloud) successfully.
  • After navigating to any of the dashboards on Hybris you're facing an error message in SAC:
    "The file you have selected does not exist, or you do not have permission to view it."
  • Your user on SAC has Admin rights assigned.


  • SAP Analytics Cloud 2018.

Reproducing the Issue

  1. Set up connectivity between SAP Analytics Cloud and Hybris Marketing as per SAP Analytics Cloud Integration Users Guide
  2. Go to your Hybris cockpit and choose a tile, as an example "Lead Dashboard".
  3. You'll be redirected to SAP Analytics Cloud and the above error appears.


  • There have been no business content imported into the SAP Analytics Cloud system.


  • Perform the import of content packages from the Content Library as described under "Selecting content packages to add to your SAP Analytics Cloud tenant" from the above guide.
  • You can find more information under Getting Sample Content and Business Content.

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.


EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, dashboard, s/4, hybris marketing, ym, dashboards , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem


SAP Analytics Cloud 1.0