2618826 - Parent Opportunity is Blank

You have created a related opportunity and notice that the Parent Opportunity field on header level remains blank.

SAP Hybris Cloud for Customer

1. Go to the Sales work center.
2. Select the Opportunities view.
3. Open an existing opportunity.
4. Select the Related Opportunities facet.
5. Create a new opportunity.

You can see that the Parent Opportunity on header level is blank.

The parent opportunity is derived from the hierarchy and no the related opportunities.

This is the expected system behavior.

In order for the parent opportunity to be derived you have to maintain the hierarchy.

You have to use the following steps in order to add the hierarchy to the opportunity:

1. Go to the Sales work center.
2. Select the Opportunities view.
3. Open an existing opportunity.
4. Select the Hierarchy facet.
5. Click the Add button.
6. Save the changes.

Parent Opportunity, Hierarchy, Related Opportunity. , KBA , hierarchy , parent opportunity , related opportunity , LOD-CRM-OPP , Opportunity Management , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions