Symptom
You have created a related opportunity and notice that the Parent Opportunity field on header level remains blank.
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
- Go to the Sales work center.
- Select the Opportunities view.
- Open an existing opportunity.
- Select the Related Opportunities facet.
- Create a new opportunity.
You can see that the Parent Opportunity on header level is blank.
Cause
The parent opportunity is derived from the hierarchy and no the related opportunities.
Resolution
This is the expected system behavior.
In order for the parent opportunity to be derived you have to maintain the hierarchy.
You have to use the following steps in order to add the hierarchy to the opportunity:
- Go to the Sales work center.
- Select the Opportunities view.
- Open an existing opportunity.
- Select the Hierarchy facet.
- Click the Add button.
- Save the changes.
Keywords
Parent Opportunity, Hierarchy, Related Opportunity. , KBA , hierarchy , parent opportunity , related opportunity , LOD-CRM-OPP , Opportunity Management , Problem