2618885 - Business Transaction Not Included in the Dunning Letter

Business Transaction such as Credit Memos or Payments are not being included in the Dunning Letter.

SAP Business ByDesign

1. Go to Receivables Work Center.
2. Go to Dunning View.
3. Search for Dunning ID ABC. (ABC represents the ID of the Dunning).

No Business Transactions such as Credit Memo and Payments maintained in the Business Configuration Activity Dunning Strategies are displaying in the Dunning Letter.

No details such as Dunning interval and Dunning Levels have been maintained in the Business Configuration Activity Dunning Strategies.

To resolve this issue, the details must be maintained in accordance with the following steps:

1. Go to Business Configuration Work Center.
2. Go to Overview View.
3. Search and select the activity Dunning Strategies.
4. Click Change Immediately button.
5. Click Edit Dunning Strategies link.
6. Select the Business Transaction Credit Memo or any other you maintained.
7. Under Details section, click Add Row.
8. Maintain the necessary information.
9. Click Save button.

The same steps should be performed for the remaining business transactions, which will enable their visibility in the dunning letter. This process ensures that all relevant transactions are accurately reflected in the correspondence.

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