Symptom
When they click Submit Initial Verification, this is the error that is received:
Initial Verification failed: Error Code [00-00578]. Description: Card Number format is invalid
Environment
SAP SucessFactors Onboarding
Reproducing the Issue
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Onboarding
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Complete E-Verify Activity
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When you try to submit the activity
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This error displays Initial Verification failed: Error Code [00-00578]. Description: Card Number format is invalid
Cause
Incorrect document number
Resolution
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Create an case with support
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Include full name of the candidate, incorrect number entered, correct document number, company ID
Keywords
Initial Verification failed: Error Code [00-00578]. Description: Card Number format is invalid, I9, E-Verify , KBA , LOD-SF-OBD-EVF , e-Verify , Problem
Product
SAP SuccessFactors Onboarding 1711