2619183 - Application Error While Accessing Time Accounts In Administer Time

Application error occurs while accessing Time Accounts in Administer Time with fingerprint adad94a8a2252fb4073ea902386477aaec35df4e.

Successfactors - Employee Central Time off

• Navigate to an employee's Administer Time.
• Click on the Time Account tab.
• An application error occurs.

•  This is mostly a data issue due to change in configuration of the Time Account Type.
•  The Time Account Type would have been configured with "Entitlement Method" as Entitled as Transferred and then later changed to Entitled as Accrued.
•  Due to this change, the system is checking for the accrual transfer date rule which doesn't exist now.

• Please check if the application error has fingerprint=adad94a8a2252fb4073ea902386477aaec35df4e.
• If yes, then navigate to Manage Data -> Time Account Type Accrual Transfer -> Search using the employee ID of the person for whom the error is occuring.
• In the result, check if the Time Account Type is the same as the one where the "Entitlement Method" is set as Entitled as Accrued.
• If yes, the Take a backup of this screen and then delete this record.
• After deleting the record, the issue should be resolved.

PS Team : Please refer the Internal Memo for the Logs.

fingerprint=adad94a8a2252fb4073ea902386477aaec35df4e Time off Application Error Administer Time getAccrualTransferDateRule() , KBA , LOD-SF-EC-TIM , Time Off , Problem