2619325 - Workflow not triggered for Purchase orders

Workflow settings for Purchase Orders are configured , however the workflow is not triggered during the PO creation. Nothing is sent to My Inbox. Purchase order don´t receive the status in approval.

SAP S/4HANA Cloud Public Edition

The flexible workflow has to be fully configured.

Step 1: Verify Workflow Activation in Configuration (SSCUI / CBC)

First, confirm that the system is configured to allow Flexible Workflow for the specific Purchase Order Document Type.

1. Access your configuration environment (Manage Your Solution app or Central Business Configuration (CBC)).

2. Navigate to the configuration step: Activate Flexible Workflow for Purchase Orders (SSCUI ID: 101064).

3. Locate the Document Type in question (e.g., standard PO type NB).

4. Ensure the Scenario-Based Workflow indicator is set to Active. Note: If this is inactive, the system will fall back to the classic release strategy

Step 2: Validate the Workflow Definition

Next, verify that a valid workflow template exists and is properly configured to catch the PO.

1. Open the Fiori app: Manage Workflows for Purchase Orders.

2. Select the relevant workflow from the list and verify the following:

   • Status: Ensure the workflow is set to Active. (Workflows in "Draft" status will not trigger).

   • Order: The system evaluates workflows from top to bottom. Ensure a more generic workflow higher in the list isn't accidentally capturing the PO before it reaches the intended workflow.

   • Start Conditions: Review the Start Conditions (e.g., Company Code, Purchasing Group, Net Value). The data on the newly created PO must strictly match these conditions.

Step 3: Verify Agent Determination (Step Sequence)

If the workflow triggers but gets stuck, it is likely an issue with routing the approval.

1. 1. Within the Manage Workflows for Purchase Orders app, scroll down to the Step Sequence.

   2. Open the specific approval step.

   3. Check the Recipients section.

      • If assigned to a specific User, verify that the user ID is active and unlocked in the system.

      • If assigned via a Role (e.g., Manager of Last Approver), verify that the organizational hierarchy and reporting lines are correctly maintained in the system's employee master data.

KBA , MM-FIO-PUR-PO-2CL , Fiori UI for Purchase Orders (Public Cloud) , MM-PUR-GF-REL , Release (Approval) , MM-FIO-PUR-PO , Fiori UI for Purchase Orders , How To