2619625 - Can't log out from SAP Analytics Cloud after connecting via VPN or Reverse Proxy

After connecting via Reverse Proxy or VPN to SAP Analytics Cloud, you can't log off the application following the usual process:

1. Click the picture with your profile
2. Select the menu log out 

Nothing happens and you still see the current page

• SAP Analytics Cloud

The current session is lost in the reverse proxy or VPN

Verify with the vendor of your VPN or Revere Proxy how to increase the session timeout so you don't experience this behavior.

Workaround:

You can simply refresh the page to renew the session and select log out to close your session.

• How to find User Assistance for SAP Analytics Cloud?
• Ask a question on the SAP Community!
• 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.

logout, logoff, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , logout , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem