2619643 - Sales Order Blocked in the Customer Demand View and the Customer Demand cannot be Released

A Sales Order is being released under the Customer Demand view, but the Sales Order is blocked.

SAP Business ByDesign

1. Go to the Outbound Delivery Control work center.
2. Select the Customer Demand view.
3. Search for the Sales Order ID ABC (ABC represents the ID of the Sales Order).
4. Under Delivery Block, the status is Blocked.

The Sales Order is blocked because, at the time the document was created or last modified, an active Sales Order Approval Process was in place.

Since the document was not approved and the Sales Order Approval Process has since been de-scoped from the system, it cannot be sent for approval and remains blocked.

Step 1: Re-scope the Sales Order Approval Process.

1. Go to the Business Configurations work center.
2. Select the Implementation Projects view.
3. Click the Edit Project Scope button.
4. Navigate to the Questions tab.
5. Expand the Sales Orders option.
6. Expand the Selling Products and Services option.
7. Select the Sales Orders option.
8. Check the checkbox for the question: "Do you want to use a multi-step approval process for sales orders?"
9. Confirm changes.

Step 2: Submit the Sales Order for Approval.

1. Go to the Sales Orders work center.
2. Select the Sales Orders view.
3. Search for the Sales Order ID ABC.
4. Click the Edit button.
5. Click the Submit button.
6. Select the Submit for Approval option.

Step 3: Approve the Sales Order.

1. Go the the Customer Demand view.
2. The Sales Order should no longer blocked.

KBA 1833775 - You Have Scoped The Approval Process For Sales Order And Your Customer Demand is in Status 'Delivery Blocked'

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