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SAP Knowledge Base Article - PreviewSymptom
In the Ticket UI, there are 3 different fields available for Customer: Customer, Account and Individual Customer. They all have different OVS (Object Value Search).
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Environment
SAP Hybris Cloud For Customer
Product
SAP Cloud for Customer add-ins 1802
Keywords
Ticket, Customer , KBA , LOD-CRM-ACC , Account , Problem
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