SAP Knowledge Base Article - Preview

2620739 - Snap Engage Chat URL Hyperlink Does NOT Appear in the Ticket

Symptom

You have completed the configuration for the Snap Engage function, but you cannot see the Insert: Chat URL hyperlink in tickets.


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Product

SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1702

Keywords

Snap Chat, URL Hyperlink on chat , KBA , LOD-CRM-SC-CHA , Chat , Problem

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