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SAP Knowledge Base Article - PublicSymptom
The Computer Telephone Integration (CTI) Adapter that allows the communication between Cloud for Customer and a soft phone is not supported on Mac.
Please see also help center article SAP Cloud for Customer System and Software Requirements.
See Also
More information on Computer Telephony Integration can be found in the Help Center articles:
Computer Telephony Integration
Processing Inbound Phone Calls
Enabling the Live Activity Pane
Creating a Security Certificate for HTTPS Enabled Computer Telephone Integration (CTI)
Keywords
CTI on MAC , KBA , LOD-CRM-LA , Live Activity , Problem
Product
SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711
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