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SAP Knowledge Base Article - PreviewSymptom
Ticket is created automatically for every incoming e-mail in a B2C scenario. Additionally, if no existing individual customer is found associated with sender's e-mail address, a new customer record is created as well.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
B2B, B2C, E-mail, Ticket, Unassociated E-mail, Default Customer, Block, Filter, Service Request , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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