SAP Knowledge Base Article - Preview

2621242 - Ticket Created Automatically For Every Incoming E-mail in B2C Scenario

Symptom

Ticket is created automatically for every incoming e-mail in a B2C scenario. Additionally, if no existing individual customer is found associated with sender's e-mail address, a new customer record is created as well.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

B2B, B2C, E-mail, Ticket, Unassociated E-mail, Default Customer, Block, Filter, Service Request , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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