SAP Knowledge Base Article - Preview

2621369 - Clicking BISupportTool64.bat does not launch client successfully or gives error "Windows cannot find BISupportTool.exe" after upgrading from BI Platform Support Tool 2.0 to 2.1


  • You were previously using SAP BusinessObjects BI platform support tool 2.0 without issue
  • You have downloaded SAP BusinessObjects BI platform support tool 2.1 and installed it on your client but the application does not launch when running BISupportTool64.bat
  • In some scenarios, the following error is given:


    Windows cannot find 'BISupportTool.exe'.  Make sure you typed the name correctly, and then try again.



 SAP BusinessObjects BI platform support tool 2.1


SAP BusinessObjects BI support tool 2.1


BIPST, crash, failed, fail, starting, disappear, memory, upgraded, batch, bat, file, prefs, supportability, monitoring , KBA , BI-BIP-ST , Support Tool , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.