SAP Knowledge Base Article - Public

2621379 - E-verify Outage (March 23, 2018) - Onboarding


E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. E-Verify is fast, free and easy to use – and it’s the best way employers can ensure a legal workforce.

E-Verify, as a free service provided by the government, occasionally has both planned and unplanned outages. This page will be updated or posted with notifications during an event of E-Verify outage.


  • SuccessFactors Onboarding

  • All versions


  • The Department of Homeland Security (DHS) has informed us about an E-Verify outage planned for March 23 at 12 a.m. to March 26 at 8 a.m. Eastern.


We understand that E-Verify’s unavailability may have a significant impact on employer operations. To minimize the burden on both employers and employees, DHS have implemented the following policies:

The “three-day rule” for creating E-Verify cases is suspended for cases affected by E-Verify’s unavailability.

  • If an employee’s first day of employment occurs at any time between March 20 and 26, employers will have until March 29 to create their E-Verify case.

  • The time period during which employees may resolve TNCs will be extended by two federal working days.

  • DHS and SSA will not be able to assist employees with any case resolution issues from March 23 to 26. Employees will be given two additional federal working days from the date listed on their Referral Date Confirmation to contact DHS or SSA.

See Also

Support Engineer, kindly check internal memo.


  • E-verify
  • Onboarding
  • Outage
, KBA , dhs outage , LOD-SF-OBD-EVF , e-Verify , Problem


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