2621446 - Calibration Error: There was an error retrieving data. Please contact support.

Error message is received in following scenarios:

• When attempting to validate a calibration session and route forms
• When opening a calibration session

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Calibration

Scenario 1:

1. Create a Calibration Session
2. Configure Calibration template to Enable force route button in validation step
3. Validate the session and route the forms
4. The error message is received
   
   

Scenario 2:

1. Log into the instance
2. Go to Calibration module
3. Open a Calibration Session
4. Receive error message

• At least one subject's calibration step is for a role that does not exist
• Configuration of Role-Based Permissions (RBP)
• Configuration of defined Level ID and Icon from Succession

Remove the affected subject from the calibration session:

1. Go to Admin Center > Calibration > Manage Calibration Sessions
2. Choose the affected calibration session
3. Click on the People tab > Subjects
4. Select the subject > Delete

• Note: If you're unsure which subject is the problem, run an Employee Profile adhoc report and include the missing role as the column along with that role's status

Review RBP Settings

For the subject's role, grant permission for Everyone. This gives access to search for everyone so all subjects can access calibration.

Configuration of defined Level ID and Icon (Succession)

As a customer, you do not have access to Provisioning. Please engage your Certified Partner to implement the fix.

• Remove the Level ID script with missing icon configuration
• Define an Icon script. Example script: <Icon alt="" title="Key Position" url="/ui/uicore/img/org_icons/key1.jpg"/>

Launch Calibration From PM v12 Team Overview - Calibration

Calibration Implementation Overview - How to get started

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