SAP Knowledge Base Article - Public

2621446 - Calibration Error: There was an error retrieving data. Please contact support.

Symptom

Error message is received in following scenarios:

  • When attempting to validate a calibration session and route forms
  • When opening a calibration session

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Calibration

Reproducing the Issue

Scenario 1:

  1. Create a Calibration Session
  2. Configure Calibration template to 
  3. Validate the session and route the forms
  4. The error message is received

    Calibration+Error+Message_20Mar18.jpg

Scenario 2:

  1. Log into the instance
  2. Go to Calibration module
  3. Open a Calibration Session
  4. Receive error message

Cause

  • At least one subject's calibration step is for a role that does not exist
  • Configuration of Role-Based Permissions (RBP)
  • Configuration of defined Level ID and Icon from Succession

Resolution

Remove the affected subject from the calibration session:

  1. Go to Admin Center > Calibration > Manage Calibration Sessions
  2. Choose the affected calibration session
  3. Click on the People tab > Subjects
  4. Select the subject > Delete
  • Note: If you're unsure which subject is the problem, run an Employee Profile adhoc report and include the missing role as the column along with that role's status

Review RBP Settings

For the subject's role, grant permission for Everyone. This gives access to search for everyone so all subjects can access calibration.

RPB2.jpg

Configuration of defined Level ID and Icon (Succession)

As a customer, you do not have access to Provisioning. Please engage your Certified Partner to implement the fix.

  • Remove the Level ID script with missing icon configuration
  • Define an Icon script. Example script: <Icon alt="" title="Key Position" url="/ui/uicore/img/org_icons/key1.jpg"/>

See Also

Launch Calibration From PM v12 Team Overview - Calibration

Calibration Implementation Overview - How to get started

Keywords

calibration session error, calibration launch error, there was an error retrieving data, success factors, CAL, employee, user , KBA , LOD-SF-CAL-SES , Sessions, Creating, Managing etc. , Problem

Product

SAP SuccessFactors HCM Core 1711