SAP Knowledge Base Article - Public

2621454 - Access to the path specified by the connection is not permitted. Contact your Administrator error when using an Import File Server Connection in SAP Analytics Cloud (SAC)


"Access to the path specified by the connection is not permitted. Contact your Administrator" error when using an Import File Server Connection in SAP Analytics Cloud (SAC).


  • SAP Analytics Cloud
  • File Server Connection

Reproducing the Issue

  1. Create whitelist.txt file, which lists all of folder paths used for importing data or exporting models.
  2. Define the file server whitelist using  one of the following two methods
    • Add the whitelist location in your Tomcat JVM properties.
      In Apache Tomcat 7.0, in the Properties menu, select the Java tab. Under Java Options, add one of these lines:
      • For import data: -DSAP_CLOUD_AGENT_FILE_SERVER_WHITELIST_PATH=<WhitelistFilepath>
        For export model: -DSAP_CLOUD_AGENT_FILE_SERVER_EXPORT_WHITELIST_PATH=<WhitelistFilepath>
    • Set the operating system environment variable SAP_CLOUD_AGENT_FILE_SERVER_WHITELIST_PATH or SAP_CLOUD_AGENT_FILE_SERVER_EXPORT_WHITELIST_PATH to the location of the whitelist file.
  3. Restart SAP Analytics Cloud Agent.
  4. In SAP Analytics Cloud, go to '' (Main Menu)>> '' System >> '' Administration >> System Configuration.
  5. For data import, turn on Allow model import from File Server. For model export, turn on Allow model export to File Server
  6. Go to >>'' (Main Menu) >>  '' Connection >> Connections >> '' (Add Connection) >> Import Data Connection >> File Server.
  7. In the dialog, enter a Connection Name, Description, and the Folder Path.
  8. The Folder Path should match the path listed in your whitelist file.
  9. Select Create.
  10. Notice the Error.


  1. Incorrect Java option or environment variable.
  2. The user who started the tomcat process or service does not have the needed permission:
    • For import, read permission is required.
    • For export, write permission is required. 


  1. Specify the complete path including whitelist.txt in the Java Option -DSAP_CLOUD_AGENT_FILE_SERVER_WHITELIST_PATH  or environment variable SAP_CLOUD_AGENT_FILE_SERVER_WHITELIST_PATH.
  2. Make sure that the user who has started the tomcat process or service does have the needed permission.
  3. More details can be found in Product Help.

See Also

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SAP Analytics Cloud 1.0