If you click on a link from the C4C Outlook Add-In, the system will open this object in a new tab in the internet browser. However, you expect that the browser should check if C4C is already opened and open a tab inside the C4C tab.
SAP Hybris Cloud for Customer
Reproducing the Issue
- Open C4C in an internet browser (for example Internet Explorer).
- Logon to the Outlook Add-In.
- Search a business object (for example, an opportunity) and click on it.
Result: The system will open the business object either in a new tab or in a new window in your internet browser.
Please, note that if your object is being opened in a new window, you need to change your browser settings.
This is the system's behaviour. The new object will be opened in a new tab or window. The system does not check if the system is already opened.
This is the system's behaviour.
open, business object, tab, Outlook, Add-In, browser, Internet Explorer, , KBA , LOD-CRM-GW-OUT , Outlook , Product Enhancement