Symptom
This KBA covers how to show the help text when viewing the personal information portlet
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
-
SAP SuccessFactors Employee Central
Cause
- The handbook needs to be updated
- There are two different Portlet ID's for this portlet
- PERSON_INFORMATION - appears within the portlet in edit mode - bottom bar of the portlet.
PERSONAL_INFORMATION - appears on viewing the portlet beside the personal information portlet name.
Resolution
- Create a new EC help text with the external code PERSONAL_INFORMATION and PERSON_INFORMATION
- Follow this part of the handbook for steps to create EC help text for Personal Information Block
- It should look like this:
- For other portlets/blocks please follow this page of handbook: Employee Central Blocks that Support Custom Help
See Also
User Assistance Documentation:
Keywords
EC Help Text, Personal Information, People Profile, KM-2676, help text, Success Factors, mobile, Adding Custom Help to Employee Central Blocks,?ECT-82603 , KBA , LOD-SF-EC-PER-PRS , Personal Info - Config, Rules, RBP, UI , LOD-SF-EC , Employee Central , How To