Symptom
When the approver of a workflow is trying to approve a rehire of an employee, they receive an application error which includes the fingerprintID=ff2b7f3729f864705ed5083390ba9d66094d0444
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Central - Rehire
- SAP SuccessFactors Employee Central - Workflows
- SAP SuccessFactors Employee Central - Payment Information
Reproducing the Issue
- Login as the employee that is the approver.
- Navigate to the to-do request tile and approve the rehire workflow for the employee
- The application error is given with the fingerprint ID=ff2b7f3729f864705ed5083390ba9d66094d0444
Cause
This is a configuration issue within the payment information UI has layout set to grid.
Resolution
- Navigate to manage configuration UI
- Select the payment information UI> edit properties of the Child Object section.
- Layout needs to be set to Form and not GRID
See Also
Product Support please see internal memeo for further info.
Keywords
fingerprint ID=ff2b7f3729f864705ed5083390ba9d66094d0444, Rehire, Workflow, Application error, Payment Ui, Layout, Form, Grid, Approve workflow, trackerOFCompositeChild, trackerOFComposite , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem