2622538 - When Deleting an Appointment/Visit/Task in Microsoft Outlook it is Also Deleted in C4C

When deleting an Appointment, Task or Visit in Microsoft Outlook, it is also deletes the document in Cloud for Customer.

• SAP Hybris Cloud for Customer.
• Microsoft Outlook Add-In

1. Open Microsoft Outlook.
2. Open the Appointment ABC (ABC represents the Appointment ID).
3. Select Delete Appointment.

For Appointments/ Tasks/ Visits that were previously synchronized, the deletion is synchronized in both Microsoft Outlook and SAP Hybris Cloud for Customer. There is no longer a record of them in the SAP solution.

This is the expected system behaviour.

Delete, Outlook, Appointment, Visit, Sync , KBA , appointments , tasks , visits , microsoft outlook , cloud for customer , deletion , LOD-CRM-ACT-ROT , Activity Routing , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions