2622567 - Error setting up instance Sync in provisioning

RBP error showing up while trying to configure the instance sync in provisioning.

SAP SuccessFactors Platform / BizX.

1. Go to provisioning;
2. Click "Instance Synchronization Company Permissions";
3. Error message shows up: "RBP Permissions are not enabled for Source Company <COMPANY ID>".

Example:

The cause can be one of the following:

1. The user that was set during the sync setup does have Instance Sync Permissions on source/target environment;
2. The user that was set during the sync setup was inactivated / purged from the target environment.

In order to resolve this error, you will need to first contact SAP Cloud Product Support team.

STEP 1 (FOR SUPPORT):

1. Check which user is setup in the configuration via Splunk logs;
1. Access provisioning and the instance sync configuration page again;
2. Search on Splunk for the user that is trying to authenticate on the TARGET environment at the same time that you accessed the configuration page;

STEP 2 (FOR SUPPORT OR PARTNERS):

1. Make sure that the user has all the necessary permissions;
2. Make sure that the user is active on the environment.

Once the user has all the necessary permissions and is currently active, you can proceed with the setup again.

NOTE: If the setup user was purged, you can either, create a new user with the same userId or create a request with Operations team to delete the sync configuration for you.

TLS-8183

RBP Permissions are not enabled for Source Company, instance sync, instance sync error, rbp instance sync, instance sync setup, , KBA , LOD-SF-PLT-IST , Instance Sync Tool , LOD-SF-PLT-PRV , Provisioning Changes , LOD-SF-PLT-USR , User Management , Problem