SAP Knowledge Base Article - Public

2622763 - File size error when importing content

Symptom

Admin is unable to import content. Error message is being displayed "At least one of the files selectes is more than the maximum file size allowed" and File size error.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Content> Import Content > Add New Content
  2. Select the content file to be uploaded.

    filesize error.png

Cause

The maximum file size is not allowed and admin needs to make changes on the configuration.

Resolution

For the content file size the property lies in System Administration > Configuration > System Configuration > CONTENT IMPORT >  maximumFileSize.

This is a separate configuration from the property lies in System Administration > Configuration > System Configuration > LMS_ADMIN > fileUploadMaxSize.

This allows content to have a higher or lower size limit than other content in the application like thumbnails or QuickGuide photos.

See Also

2256194 - Import Content Tool - Failed

Keywords

file size error, maximumFileSize, fileUploadMaxSize, maximum file size, one of the files selected, import tool fail, import tool, import tool failure, file size failure , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions