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SAP Knowledge Base Article - PreviewSymptom
When you reassign a previously assigned Demand from a Ticket to a different Service Technician, the Service Technician in the Ticket on Header Level is not updated automatically.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions
Keywords
Resource Scheduler Service Technician Reassign Assignment Automatically Automatical Header Level Update Overwrite , KBA , LOD-CRM-RES , Resource Scheduling , Problem
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