SAP Knowledge Base Article - Public

2623253 - SAP Trial Product Support

Symptom

  • You have obtained an SAP Trial product and face issues with the installation or usage
  • You need support / technical assistance on an SAP Trial product
  • Who to contact for SAP Trial Product Support?

Cause

There is no central team to support SAP Trial Products. Support will be given via the Trial Product's SAP Community page

Resolution

 

SAP Trial Product

Who to Contact

SAP Integration Suite and SAP Extension Suite

f.k.a SAP Cloud Platform

Email: SAPCPTrialSupport@sap.com

You find additional information about the support channels here:

https://help.sap.com/viewer/65de2977205c403bbc107264b8eccf4b/Cloud/en-US/5dd739823b824b539eee47b7860a00be.html

In order to buy a consumption-based SAP Cloud Platform plan, please contact your SAP sales Representative or Partner Manager.

If you want to create an estimate beforehand, you can use our Estimator tool: https://discovery-center.cloud.sap/estimator/?commercialModel=btpea

SAP S/4HANA Cloud Public Edition (Public Edition)

 

Please check the FAQ-Section on the bottom of the trial site: https://www.sap.com/products/erp/s4hana/trial.html

Or contact us via the SAP S/4HANA Cloud Public Edition Trial Support Mailbox: saptrialsupport@sap.com

SAP S/4HANA Cloud Public Edition (Private Edition/OnPrem)

Please check the blogs and step-by-step document linked on the trial site:

Trial site:  https://www.sap.com/products/erp/s4hana-private-edition/trial.html

Step-by-Step-Guide: https://www.sap.com/documents/2019/04/4276422b-487d-0010-87a3-c30de2ffd8ff.html

Community Blog : https://community.sap.com/t5/enterprise-resource-planning-blogs-by-sap/sap-s-4hana-fully-activated-appliance-create-your-sap-s-4hana-system-in-a/ba-p/13365960

Support for the 30-day trial:

Browse the SAP Community for SAP CAL: https://pages.community.sap.com/topics/cloud-appliance-library

or directly ask a question : https://community.sap.com/t5/c-khhcw49343/SAP+Cloud+Appliance+Library/pd-p/67837800100800004473

SAP Business Technology Platform

Visit our SAP Community where you can post your question: https://community.sap.com/topics/business-technology-platform

Or contact the team via email at SAPBTPTrialSupport@sap.com

SAP Sports One

 

Visit our SAP Community where you can post your question: https://community.sap.com/topics/sports-entertainment

SAP Innovation Management

Review: https://help.sap.com/docs/SAP_INNOVATION_MANAGEMENT/5a05f4c7e91a45088c1f8f0ba5243cc6/56a00153b5eede39e10000000a441470.html

Visit our SAP Community where you can post your question: https://community.sap.com/t5/c-khhcw49343/SAP+Innovation+Management/pd-p/67837800100800007096

SAP Event Ticketing

Review: https://www.sap.com/products/crm/event-ticketing.html

SAP Rural Sourcing Management Trial

Review: https://help.sap.com/docs/SAP_RURAL_SOURCING_MANAGEMENT/8130fab5ed374ae2b8baa772184ea137/3c7027d1f3024e02b2363e902fd4590b.html

Visit our SAP Community where you can post your question: https://community.sap.com/t5/c-khhcw49343/SAP+Sourcing+and+SAP+Contract+Lifecycle+Management/pd-p/01200314690800000204

SAP Analytics Cloud

Review https://www.sap.com/products/cloud-analytics.html and contact the team: http://discover.sapanalytics.cloud/pdpcontact-us/

Email: sales@sap.com

Or visit our SAP Community where you can post your question: https://community.sap.com/topics/cloud-analytics

Business Objects

Visit our SAP Community where you can post your question: https://community.sap.com/t5/c-khhcw49343/SAP+BusinessObjects+Dashboards/pd-p/01200314690800000342

ByDesign

 

Email: ByDesign.Reference.Systems@sap.com

SAP Predictive Analytics

Review: https://blogs.sap.com/2017/08/03/sap-predictive-analytics-getting-started/

HANA Express

Visit our SAP Community where you can post your question: https://community.sap.com/topics/hana

Crystal Products (Crystal Reports and Crystal Server)

Visit our SAP Community where you can post your question: https://www.sap.com/community/topic/crystal-reports.html

Alternatively, you can email SAPdigitaldeals@sap.com

For the initial Trial registration:

Crystal Reports Trial Registration - https://www.sap.com/registration/trial.7a8b1d4b-079e-4a2c-aee3-13d9218868ef.html

Crystal Server Trial Registration - https://www.sap.com/registration/trial.bdbde30e-f31d-4d71-b179-58f3888010ed.html

SAP ADS

Visit our SAP Community where you can post your question: https://community.sap.com/t5/c-khhcw49343/SAP+Forms+service+by+Adobe/pd-p/73555000100800000066

SAP Power Designer

Review: https://help.sap.com/docs/SAP_POWERDESIGNER

Visit our SAP Community where you can post your question: https://www.sap.com/community/topic/powerdesigner.html

Cloud Appliance Library

Visit: https://cal.sap.com/catalog#/support

SAP Lumira Discovery

Email: customercare.lumira@sap.com

SAP Data Warehouse Cloud

Visit our SAP Community where you can post your question: https://community.sap.com/topics/data-warehouse-cloud

SAP Datasphere

Visit our SAP Community where you can post your question: https://pages.community.sap.com/topics/datasphere

SAP Data Intelligence Cloud

Visit our SAP Community where you can post your question: https://pages.community.sap.com/topics/data-intelligence

SAP HANA Cloud

Visit our SAP Community where you can post your question: https://pages.community.sap.com/topics/hana/cloud

SAP Service Cloud

Support Mailbox for this trial system : saptrialsupport@sap.com

SAP Sales Cloud Support Mailbox for this trial system : saptrialsupport@sap.com
SAP Cloud for Energy Support Mailbox for this trial system : saptrialsupport@sap.com
SAP E-Mobility

Support Mailbox for this trial system : saptrialsupport@sap.com

SAP S/4 HANA Utilities Support Mailbox for this trial system : saptrialsupport@sap.com
SAP Product Lifecycle Management Support Mailbox for this trial system : saptrialsupport@sap.com
SAP Returnable Packaging Management Support Mailbox for this trial system : saptrialsupport@sap.com
SAP Cloud for Projects Support Mailbox for this trial system : saptrialsupport@sap.com

If your Trial Product does not appear on the list above, please review the forum on SAP Community: https://www.sap.com/community.html and create a new post, if needed.

In SAP Community, you can review the Product's information page and add posts for fellow users of the product to add their suggestions and answers. The forums in SAP Community are also moderated by SAP Product Support engineers.

SAP Community Home Page.jpg

To access the SAP Community you will need an SAP Universal ID. More information on this can be found here.

See Also

Software free trials

Keywords

Free trial, trial product, trial version, 30 days trial, trial instance, support, technical assistance, technical support , KBA , XX-SER , Service Messages , How To

Product

SAP Crystal Reports all versions ; SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions

Attachments

RE Re Ready to get started with SAP Analytics Cloud - Ticket Number 1000405355.msg
2_RE Re Ready to get started with SAP Analytics Cloud - Ticket Number 1000405355.msg