2623405 - All Visits Generated from a Route Have the Same Name

When visits are generated from a route, all generated visits display the same name.

SAP Cloud for Customer core applications

1. Go to the Visits work center.
2. Navigate to the Routes view.
3. Create a new route.
4. In the Overview facet, under Proposed Visits, add Account XYZ1 and Account XYZ2.
5. Save and activate the route.
6. Choose Actions → Generate Visits.
7. Observe that all generated visits have the same name.

This is the expected system behavior.

When the same account is added multiple times to a route, a separate visit is generated for each occurrence of that account. As a result, all visits created for the same account have the same visit name.

For example, if a route contains:

• Account XYZ1 three times, and
• Account XYZ2 once,

the system generates four visits:

• Three visits with the name Visit XYZ1.
• One visit with the name Visit XYZ2.

Although the visit names are the same for the repeated account, each visit is created as a separate record with a unique Visit ID, which can be used to distinguish between them.

1. This is the expected system behavior by design.
2. When the same account is added multiple times to a route, the system generates a separate visit for each occurrence. Therefore, multiple visits can have the same name, while each visit remains a unique record with its own Visit ID

Visits, Route, Display, Name, Account  , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem