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2624100 - SAP Work Manager 4.1 - AgentryException: An authorization check could not be executed


On Apple devices Work Manager 4.1 is installed.
End users have noticed that after logging into the application users can't synch or download the initial store at all.

When device log is collected entries like this can be seen in it:
iPad SpringBoard(UserNotificationsServer)[55] <Error>: No valid 'aps-environment' entitlement string found for application '': (null).
iPad coreduetd(CoreDuet)[709] <Error>: Conflicting types for event stream <private>. Cached: (null) vs. New: <private>.
iPad dataaccessd(CalendarDatabase)[142] <Error>: CalDatabaseCopyStoreWithExternalID: no results for query
iPad SpringBoard(MobileKeyBag)[55] <Notice>: -[MKBKeyStoreDevice stashVerifywithValidity:]_block_invoke_2: got error from remote proxy: -1

In the SMP server logs the following entries can be seen:
#ERROR#System.err###Agentry CB.SAPCRMSM4.1 Worker Thread######### at | CB.SAPCRMSM4.1 Worker Thread#########Exception: 10:32:33 02/15/2018: 20 (Agentry3), Java Business Logic Error (com.syclo.agentry.BusinessLogicException: ConfirmationAddSteplet - An authorization check could not be executed), Processing of document with handle 0000000001 is canceled



  • iOS 10 & 11
  • SAP CRM Service Manager Application
  • SAP Mobile Platform SDK 3.0 Agentry Code base (Support Package version agnostic)
  • Work Manager 4.1 iOS Client
  • SAP Mobile Platform Server 3.0 (Support Package version agnostic)


SAP Mobile Platform 3.0 ; SAP Mobile Platform 3.1 ; SAP Mobile Platform SDK 3.0 ; SAP Mobile Platform SDK 3.1


BAPI; Agentry; Work Manager; SAPCRMSM; , KBA , MOB-SDK-AGC , SAP Mobile SDK Agentry Clients , Problem

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