Symptom
On Apple devices Work Manager 4.1 is installed.
End users have noticed that after logging into the application users can't synch or download the initial store at all.
When device log is collected entries like this can be seen in it:
iPad SpringBoard(UserNotificationsServer)[55] <Error>: No valid 'aps-environment' entitlement string found for application 'com.xyz.agentry': (null).
iPad coreduetd(CoreDuet)[709] <Error>: Conflicting types for event stream <private>. Cached: (null) vs. New: <private>.
iPad dataaccessd(CalendarDatabase)[142] <Error>: CalDatabaseCopyStoreWithExternalID: no results for query
iPad SpringBoard(MobileKeyBag)[55] <Notice>: -[MKBKeyStoreDevice stashVerifywithValidity:]_block_invoke_2: got error from remote proxy: -1
In the SMP server logs the following entries can be seen:
#ERROR#System.err###Agentry CB.SAPCRMSM4.1 Worker Thread######### at com.syclo.sap.Steplet.doSteplet(Steplet.java:172) |
#ERROR#com.sap.mobile.platform.server.agentry.console###Agentry CB.SAPCRMSM4.1 Worker Thread#########Exception: 10:32:33 02/15/2018: 20 (Agentry3), Java Business Logic Error (com.syclo.agentry.BusinessLogicException: ConfirmationAddSteplet - An authorization check could not be executed), Processing of document with handle 0000000001 is canceled
Read more...
Environment
- iOS 10 & 11
- SAP CRM Service Manager Application
- SAP Mobile Platform SDK 3.0 Agentry Code base (Support Package version agnostic)
- Work Manager 4.1 iOS Client
- SAP Mobile Platform Server 3.0 (Support Package version agnostic)
Product
Keywords
BAPI; Agentry; Work Manager; SAPCRMSM; , KBA , MOB-SDK-AGC , SAP Mobile SDK Agentry Clients , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.