SAP Knowledge Base Article - Public

2624241 - Integration error between LMS and BizX due to LMS reverse proxy setup


Depending on the browser used, when user is navigating from BizX to LMS the following error is generated.

Internet Explorer:

IE Error.jpg



Firefox Error KBA.jpg


SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Logon to BizX
  2. Select Learning from the drop down menu
  3. Error generated as outlined above


For this particular error, it may be related to a reverse proxy setting that customer has currently configured.

You will need to check BizX Provisioning to confirm this then check the BizX configuration settings in LMS to ensure that the urls match up


  1. Check BizX Provisioning first
  • Select Company Name > Company Settings > search for Reverse Proxy Url Prefix
  • If the reverse proxy is configured, then note the URL populated

Reverse Proxy KBA.jpg

   2.  Navigate now to LMS > System Admin > Configuation > System Configuration > BizX

  • Confirm that the urls populated in the baseURL and metadataProviders[IDP1].value fields match the Reverse Proxy URL from BizX Provisioning.


This content cannot be displayed in a frame, Unable to connect, BizX Provisioning, Reverse Proxy Url Prefix, reverse proxy, baseURL, metadataProviders[IDP1].value , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , How To


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