SAP Knowledge Base Article - Public

2624275 - You Do Not Want to Receive Failed Workflow Rule Notifications

Symptom

When the workflow rules fail, you receive notifications informing the same. You want to stop receiving such notifications.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Log on as User A.
  2. Go to the Administrator work center.
  3. Go to the Workflow Rules view.
  4. From the Actions(gear wheel icon), select Workflow Logs.
  5. For all the failed messages you see in the log, you receive notifications as well.

Cause

Scenario 1: User A is a key user, and scoping question "Do you want to switch off failed work flow rule notification for key users" is not enabled.

Scenario 2: The User A is maintained under failed workflow rule notification.

Resolution

Scenario 1: 

  1. Go to Business Configuration work center.
  2. Choose the view implementation projects.
  3. Choose the button Edit project scope.
  4. Navigate to the questions tab.
  5. Go to communication and information exchange view.
  6. Go to Business process management sub view.
  7. Next under this sub view, choose Business Task Management view.
  8. On the right hand side Under general settings for tasks:C4C Specific. choose the question "Do you want to switch off failed work flow rule notification for key users ".
  9. Please scope this question.
  10. Finish the scoping and close the project.

Scenario 2:

  1. Go to Administrator work center.
  2. Navigate to Workflow Rule view.
  3. Click More.
  4. Choose Workflow Setting.
  5. Cick on the first setting regarding failed workflow rule notification.
  6. Delete user A there.

See Also

2556620 - You Want to Deactivate Workflow Failed Notifications for Key Users

3443823 - Definition of Key User for SAP Cloud for Customer

Keywords

Workflow rule notification, failed notification, key user, failed workflow , KBA , LOD-CRM-WKF , Workflow , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions