Symptom
When the workflow rules fail, you receive notifications informing the same. You want to stop receiving such notifications.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Log on as User A.
- Go to the Administrator work center.
- Go to the Workflow Rules view.
- From the Actions(gear wheel icon), select Workflow Logs.
- For all the failed messages you see in the log, you receive notifications as well.
Cause
Scenario 1: User A is a key user, and scoping question "Do you want to switch off failed work flow rule notification for key users" is not enabled.
Scenario 2: The User A is maintained under failed workflow rule notification.
Resolution
Scenario 1:
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Go to Business Configuration work center.
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Choose the view implementation projects.
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Choose the button Edit project scope.
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Navigate to the questions tab.
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Go to communication and information exchange view.
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Go to Business process management sub view.
- Next under this sub view, choose Business Task Management view.
- On the right hand side Under general settings for tasks:C4C Specific. choose the question "Do you want to switch off failed work flow rule notification for key users ".
- Please scope this question.
- Finish the scoping and close the project.
Scenario 2:
- Go to Administrator work center.
- Navigate to Workflow Rule view.
- Click More.
- Choose Workflow Setting.
- Cick on the first setting regarding failed workflow rule notification.
- Delete user A there.
See Also
2556620 - You Want to Deactivate Workflow Failed Notifications for Key Users
3443823 - Definition of Key User for SAP Cloud for Customer
Keywords
Workflow rule notification, failed notification, key user, failed workflow , KBA , LOD-CRM-WKF , Workflow , Problem