SAP Knowledge Base Article - Public

2624574 - Field Validation to Phone numbers and Social Security Number fields - Recruiting Management


Candidates can enter alphanumeric values on their Primary, Secondary phone and Social Security Number.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SuccessFactors Recruiting Management

Reproducing the Issue

In Candidate Profile

1. Go to Phone and Secondary Phone numbers

2. Add any text with alpha chracters and click on save

3. You will able to save successfully

Number validation 1.png


In the Candidate Application

1. Apply to a requisition

2. Fill out information on the Candidate profile

3. Proceed to Candidate application

4. See Phone field and add any alpha character on the field

5. Click Save

6. You will be able to save successfully

Number validation 2.png


The reason why candidates can save alphanumeric characters in the Phone number fields is because the "Enable field level validation on standard Phone Number fields (cellPhone and & homePhone) on the Candidate Profile & Application" is not enabled.

Number validation 3.png


  1. Enable the field validation for Phone Number fields in Admin Center -> Manage Recruiting Settings -> Field Validation.
  2. Once the validation is enabled you will be prompted with a message shown below when alpha characters are added in the Phone number fields in the Candidate and Application profile.

Candidate Profile

Number validation 4.png



Number Validation 5.png


For Social Security Number, the system will not let the candidate add any alpha characters ofthe fields at all and only numbers will be accepted.


Phone Numbers, Candidate Profile, Field Validation, Number validation, RCM, Recruiting Management , KBA , LOD-SF-RCM-CAP , Candidate Profiles , How To


SAP SuccessFactors Recruiting all versions