SAP Knowledge Base Article - Public

2625020 - Quote for Contract Opens When Follow-Up Contract is Completed

Symptom

  • You have created a contract as follow-up for a Quote for Contract, which set the Quote for Contract in status "Completed".
  • Upon cancellation of the Follow-Up Contract, the Quote for Contract reopens.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Create Quote for Contract ABC (ABC represents the ID of the Quote for Contract).
  2. Create a Follow-Up Contract DEF (DEF represents the ID of the Contract) from Quote ABC and release it.
  3. Navigate to the Sales Quote View in the New Business work center.
  4. When you find Quote ABC, it will be in status Completed.
  5. Open Contract DEF.
  6. Navigate to the Items Tab.
  7. Select any Line Item and select a Reason for Rejection.
  8. Wait until the created Cancellation Task is processed and the Line Item is in Status Completed in the Contract.
  9. Navigate to the Sales Quote View in the New Business work center.
  10. When you find Quote ABC, it will be in status In Process/Open.

Cause

  • Quotes for Contract only remain in status Completed if the line items from the quote in the follow-up contract are completed.
  • If one Line Item is cancelled, the Quote for Contract will be open again.
  • If a Line Item is removed, the Quote for Contract will be open again.

This is the expected system behaviour.

Resolution

  1. In order to avoid opening quotes, the line items in the follow-up contract cannot be cancelled.
  2. The line items need to be completed by automatically created Business Tasks, that are triggered, when a contract is created.
  3. Find more information which conditions needs to be fulfilled in Knowledge Base Article 1945450.

This behaviour applies also for service and sales quotes, where in the follow up order line items are cancelled.

See Also

Knowledge Base Article 1945450 - The Contract Status is not Completed, Even After the Items are Fulfilled and Invoiced, click here.

Keywords

Vertrag, Angebot, Offen, Abgeschlossen, Stornieren, Absagegrund, Contract, Quote, Open, In Process, Completed, Cancel, Reason for Rejection, Sales Order, Service Order , KBA , AP-CCP , Customer Contract Processing , AP-CQP , Customer Quote Processing , Problem

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1.0 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign 1902 ; SAP Business ByDesign 1905 ; SAP Business ByDesign 1908 ; SAP Business ByDesign 1911 ; SAP Business ByDesign 2002 ; SAP Business ByDesign 2005 ; SAP Business ByDesign 2008 ; SAP Business ByDesign 2011 ; SAP Business ByDesign 2022 ; SAP Business ByDesign 2102 ; SAP Business ByDesign 2105 ; SAP Business ByDesign 2108 ; SAP Business ByDesign 2111 ; SAP Business ByDesign 2205 ; SAP Business ByDesign 2208 ; SAP Business ByDesign 2211 ; SAP Business ByDesign 2302 ; SAP Business ByDesign 2305 ; SAP Business ByDesign 2308 ; SAP Business ByDesign 2311 ; SAP Business ByDesign 2402 ; SAP Business ByDesign 2405 ; SAP Business ByDesign 2408 ; SAP Business ByDesign 2411 ; SAP Business ByDesign 2502 ; SAP Business ByDesign feature pack 2.0 ; SAP Business ByDesign feature pack 2.5 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0