Symptom
You have set up a multi-step approval process with different conditions and maintained the 'All approvals required' configuration in the approval process.
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
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Go to the Sales work center.
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Go to the Opportunities view.
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Create an opportunity, that fulfills the first condition of your approval process.
I. Result: The opportunity is submitted for approval.
- The approvers of step 1 approve via notification.
II. Result: The status for the opportunity is set to 'Approved' and step 2 is not triggered.
Cause
When an opportunity fulfilling the first condition of an approval process is approved, the status for step 2 is set to 'Approval not necessary'.
Resolution
This is expected system behaviour. Re-approval is currently not supported for opportunities. Since re-approval is not supported, the end state for approvals is reached, once the opportunity enters status 'approved'.
Keywords
approval, multi-step, opportunity approval , KBA , LOD-LE-OPP , Opportunity processing , How To