SAP Knowledge Base Article - Public

2625257 - Multiple Customer Addresses Are Not Replicating to ERP

Symptom

You have integration between C4C and ERP.

You are maintaining two line or more line addresses in customer master data. However only the default address is being replicated to ERP.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Customers and select Accounts view
  2. Edit any customer
  3. Select Addresses tab
  4. Maintain two or more line addresses
  5. Save the account

When you check the outgoing message type BusinessPartnerERPAddressReplicationOut, there is only one line address available in payload.

Cause

Multiple address replication for accounts is not supported. Only the main address gets replicated from C4C to ERP and vise versa.

Resolution

System works as designed

Keywords

BusinessPartnerERPAddressReplicationOut, ERP, AddressReplicationOut , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions