2625629 - Help > Create Support Message uses a component not accepted during Send to SAP - Solution Manager

• Create incident from managed system using Help > Create Support Message and suggested component is not allowed when trying to send incident to SAP
• SAP Component suggested in system not accepted
• Change the component used in incident creation to a different value and the incident sends to SAP without problem
• Message incomplete
  Action could not be successfully executed
  Processing SEND_TO_SAP  is started
• General prerequisites: A valid SAP component is assigned to the incident

SAP Solution Manager

subcomponent, parent component, selectable, notif_create , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem