SAP Knowledge Base Article - Public

2625672 - Unable to add comments to the candidate application from the pipeline view - Recruiting Management

Symptom

Unable to add comments to the candidate application from the pipeline view.

Environment

SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Access the Instance
  2. Select any of the candidate for a given requisition
  3. Click on the candidates> Take Action > Add comment
  4. Added Comments are not visible under the Candidate Application Summary Page.

2018-03-29_18-56-48.jpg

Cause

Permission issue in the Candidate Application Template.

Resolution

User should have the write permission for the comment field.

<field-permission type="write">
<description><![CDATA[[Write - Candidate Status]]></description>
<role-name><![CDATA[O]]></role-name>
<role-name><![CDATA[G]]></role-name>
<role-name><![CDATA[T]]></role-name>
<role-name><![CDATA[R]]></role-name>
<role-name><![CDATA[S]]></role-name>
<role-name><![CDATA[Q]]></role-name>
<role-name><![CDATA[W]]></role-name>
<field refid="comments"/>
</field-permission>

Keywords

not able to add the comment; Comments are not visibile; , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions