Symptom
Unable to add comments to the candidate application from the pipeline view.
Environment
SuccessFactors Recruiting Management (RCM) - All versions
Reproducing the Issue
- Access the Instance
- Select any of the candidate for a given requisition
- Click on the candidates> Take Action > Add comment
- Added Comments are not visible under the Candidate Application Summary Page.
Cause
Permission issue in the Candidate Application Template.
Resolution
User should have the write permission for the comment field.
<field-permission type="write">
<description><![CDATA[[Write - Candidate Status]]></description>
<role-name><![CDATA[O]]></role-name>
<role-name><![CDATA[G]]></role-name>
<role-name><![CDATA[T]]></role-name>
<role-name><![CDATA[R]]></role-name>
<role-name><![CDATA[S]]></role-name>
<role-name><![CDATA[Q]]></role-name>
<role-name><![CDATA[W]]></role-name>
<field refid="comments"/>
</field-permission>
Keywords
not able to add the comment; Comments are not visibile; , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem