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2625781 - Unable to connect multiple SAP Cloud Connectors to a subaccount on SAP BTP

Symptom

When checking sub-account status from SCC -> "Connector", you perceive it's not connected, and it keeps on failure status.

dashboard.png


Upon selecting the sub-account itself from SCC -> <sub-account name from the left menu>, similar error below is raised.

Unable to connect: A different cloud connector instance with the same value for location ID is already connected to this subaccount

location id.png



Finally, from SCC trace (ljs_trace.log) brings the following:

           [...]
           #ERROR#com.sap.scc.rt#http-bio-8443-exec-1# #Tunnel Connect Failed
           com.sap.core.connectivity.tunnel.core.handshake.ClientConflictHandshakeException: Invalid status of handshake response: 409 Conflict
           [...]


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Environment

  • SAP Cloud Connector release independent;
  • SAP BTP Cloud Platform.

Product

SAP BTP, Neo environment 1.0

Keywords

multiple, cloud connector, Location ID, ClientConflictHandshakeException, 409, Conflict, Unable to connect: A different SAP Cloud Connector instance with the same value for location ID is already connected to this subaccount, scp, sap cloud platform, location, id, connector, failed, , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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