SAP Knowledge Base Article - Public

2625858 - Sales Document Fails With Error 'RBAM: No authorization for 'Operation FindByElements' on 'ServiceInterface'


You try to replicate a sales document (sales order or quote) from your external system to SAP Cloud for Customer (C4C), but the message fails in Web Service Message Monitoring with the below error: 'RBAM: No authorization for 'Operation FindByElements' on 'ServiceInterface  XXX'. (where XXX stands for the name of the interface)


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to Web Service Message Monitoring.
  3. Observe the Error Log for an erroneous message for interface: CustomerOrderProcessingQueryCustomerOrderIn. It would show a similar error as displayed below:

 <ERROR_TEXT>RBAM: No authorization for 'Operation FindByElements' on 'ServiceInterface XXX'</ERROR_TEXT> (where XXX stands for the name of the interface, e.g.: CustomerOrderProcessingQueryCustomerOrderIn)


One of the root causes could be that the business user, who is trying to access the service CustomerOrderProcessingQueryCustomerOrderIn have not assigned to work center view COD_SALESORDER_WCVIEW (or respectively the one for sales quote).


Assign the respective work center view to the user for authorization & send the message again from ERP.


RBAM authorization missing, CustomerQuoteProcessingQueryCustomerQuoteIn, CustomerOrderProcessingQueryCustomerOrderIn , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions