Symptom
Unable to find checkbox "For bounced emails, assign task to account owner" in campaign.
Reproducing the Issue
-
Go to the Sales Campaigns work center.
- Go to Campaigns view
- Open Campaign XYZ (XYZ represents campaign id)
Unable to find the checkbox 'For bounced emails, assign task to account owner' in campaign.
Cause
It is hidden and need to add via personalize.
Resolution
Kindly follow the below steps to add checkbox 'For bounced emails, assign task to account owner':
-
Go to the Sales Campaigns work center.
- Go to Campaigns view
- Open Campaign XYZ (XYZ represents campaign id).
- Go to Details Facet/Tab.
- Select Personalize -> Start Personalization option.
- Hover the cruser on 'Details Facet' -> select the option 'Add Section'.
- Select the 'Bounce Email'.
- Apply.
Now checkbox 'For bounced emails, assign task to account owner' is available.
Keywords
For bounced emails, assigntask to account owner, Campaign, Details facet , KBA , for bounced emails, assigntask to accoun , campaign , details facet/tab , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-MKT-FUN , Marketing Fund , How To