SAP Knowledge Base Article - Public

2625935 - Gmail Server Integration - ISGC 004 Authorization Error


The status of the Gmail integration is displaying you the message "ISGC 004 - Authorization Error. Contact your administrator for Google Services."


SAP Hybris Cloud for Customer


There is some credential mismatch between the C4C business user and Gmail account.


To solve this, please folllow the steps below:

  1. Go to “Email Configuration”, “User Settings” tab.
  2. Go to “Sync Settings” and so “E-mail Configuration”.
  3. Select “Gmail”.
  4. Select the gmail account to respective business user of C4C.
  5. Enter the password.
  6. Save it.
  7. The Update check will be done.


email e-mail gmail integration configuration password , KBA , LOD-CRM-GW-SRV , Server side groupware intergration , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions