SAP Knowledge Base Article - Public

2625935 - Gmail Server Integration - ISGC 004 Authorization Error

Symptom

The status of the Gmail integration is displaying you the message "ISGC 004 - Authorization Error. Contact your administrator for Google Services."

Environment

SAP Hybris Cloud for Customer

Cause

There is some credential mismatch between the C4C business user and Gmail account.

Resolution

To solve this, please folllow the steps below:

  1. Go to “Email Configuration”, “User Settings” tab.
  2. Go to “Sync Settings” and so “E-mail Configuration”.
  3. Select “Gmail”.
  4. Select the gmail account to respective business user of C4C.
  5. Enter the password.
  6. Save it.
  7. The Update check will be done.

Keywords

email e-mail gmail integration configuration password , KBA , LOD-CRM-GW-SRV , Server side groupware intergration , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions