SAP Knowledge Base Article - Preview

2626074 - Hangs after logon to Enterprise Portal (certain users only)


  • When calling the Fiori Framework Page you observe a blank screen with an image (SAP NetWeaver Portal) for some users -

  • It may then load the framework page, but in an empty state with no navigation elements or content displayed -

  • The Search field may also display the message 'Loading...'
  • For some cases other Framework pages can work normally, for example, the Classic Framework Page.
  • When collecting traces (Log Watch - KBA 1593107) while logging into the portal you can see the following exception in the traces:

Exception when writing to database
[EXCEPTION] Transaction cache is outdated for object id xxxxx~. db time:xxxxxx, read time:-1

com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Application name :
Component : pcd:portal_content/........../
Component class :

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP NetWeaver Application Server for Java 7.3x and higher releases
  • SAP Enterprise Portal 


SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3


pcd, portal content directory, consistency, inconsistency, PCD Inconsistencies, Outdated PCD Cache, PCD, Inconsistencies, Outdated, Cache,, PcdInconsistentUpdateException, gl, portal, sapportal, com, read time:-1, read, time, -1,
, KBA , BC-PIN-PCD , PCD Generic Layer Services , EP-PIN-PRT , Portal Runtime , EP-PIN-NAV-AFP , Ajax Framework Page , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.