Symptom
- When calling the Fiori Framework Page you observe a blank screen with an image (SAP NetWeaver Portal) for some users -
- It may then load the framework page, but in an empty state with no navigation elements or content displayed -
- The Search field may also display the message 'Loading...'
- For some cases other Framework pages can work normally, for example, the Classic Framework Page.
- When collecting traces (Log Watch - KBA 1593107) while logging into the portal you can see the following exception in the traces:
Exception when writing to database
[EXCEPTION]
com.sapportals.portal.pcd.gl.PcdInconsistentUpdateException: Transaction cache is outdated for object id xxxxx~. db time:xxxxxx, read time:-1
[EXCEPTION]
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Application name : com.sap.portal.navigation.afp.resources
Component : pcd:portal_content/........../com.sap.portal.AFPResources
Component class : com.sap.portal.navigation.afp.AFPResources
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP NetWeaver Application Server for Java 7.3x and higher releases
- SAP Enterprise Portal
Product
Keywords
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