SAP Knowledge Base Article - Public

2626132 - Error message Received 'Ship to Party is not assigned' While Requesting External Pricing from C4C Ticket


You have created a service ticket in C4C system, while requesting the external pricing you got the following error messages.

  1. Price Component missing.
  2. Price Procedure code is missing.
  3. Pricing data could not be read.
  4. Sales document was not changed.
  5. Ship to Party is not assigned. 


Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the view Work Tickets.
  3. Open the respective ticket and press the button Request External Pricing under the Actions.
  4. You will get the above error messages.


Issue is caused because you have maintained duplicate ID mappings of ERP Sales Organisation & ERP Account.

  • ID Mapping of ERP Sales Organisation is maintained in ERP Planning Group also
  • ID Mapping of ERP Accounts maintained in Business Partner as well as External Business Partner objects.


  1. Go to the Administration Work Center.
  2. Open the ID Mapping for Integration.
  3. Delete the duplicate ID Mapping from ERP Planning Group.
  4. Delete the duplicate ID Mapping from Business Partner as well as from External Business Partner.


Sales document was not changed ; , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem


SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1808