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SAP Knowledge Base Article - PreviewSymptom
When using the Help Value button to search for Service Technicians you are able to find Service Agents and Employees.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Service Technician, Service Agent, Tickets, Service and Repair. , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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