2626473 - Health Check: 'System cannot assign BTM items of type XYZ' OR 'Assignment of type XYZ BTM items not possible'

You receive the following diagnostic message from the system via a health check.

Message: 'System cannot assign BTM items of type XYZ' (Where XYZ represents the task ID). Or: 'Assignment of type XYZ BTM items not possible'.

The system cannot determine an appropriate user to whom the items can be distributed. As a result, the items do not appear in the worklist of any users, which can result in delays in the business processes affected.

SAP Cloud for Customer

btm task, system assign, CRM_SRQ_ALT_COMPL BTM, Business Task Management, Health Check, Unassigned items, 'Assignment of type XYZ BTM items not possible' , KBA , crm_opm_opp_ntf_alert , assignment of type , SRD-CC-BTM , Business Task Management , Problem