SAP Knowledge Base Article - Preview

2626504 - MindTouch Integration: Writeback to Application Fails

Symptom

Scenario: You are integrating MindTouch with SAP Hybris Cloud for Customer using HTML Mashup. In this process you are using the standard port binding Ticket Information.
The port binding has the following output parameters - KnowledgeBaseArticleID, KnowledgeBaseArticleDescription, KnowledgeBaseArticleURI that you are updating through the HTML/Javascript.
You are using the writeback function sap.byd.ui.mashup.fireResultUpdate(). However there are no updates visible in the ticket related to the linking of the selected article.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

MindTouch,Response Feeder,HTML,mashup,KnowledgeBaseArticleID, KnowledgeBaseArticleDescription, KnowledgeBaseArticleURI , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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