SAP Knowledge Base Article - Public

2627054 - Resource Scheduler Warning Message on Drag and Drop of Demands

Symptom

On drag and drop of a Demand to available Resources, pops up an warning message as  "Please use not more than 1 party(ies) of role Service Technician."

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Resource Scheduler Work Center
  2. Then to Resource Scheduler View
  3. Under All Demands is a list of all  the demands to be scheduled
  4. Drag and Drop any demand to available Resource
  5. "Please use not more than 1 party(ies) of role Service Technician ", warning message is displayed

Cause

Party Role Service Technician is marked as Unique in Party Role Determinations

Resolution

  1. Go to Business Configuration Work Center
  2. Then to Overview View
  3. Under Activities, search for the activity, Ticket for Customer Support
  4. Go to Maintain Involved Parties
  5. Uncheck the Unique option for Party Role, Service Technician

Keywords

Resource Scheduler, Ticket,Service Technician, Unique, Customer Support , KBA , LOD-CRM-IND-IMC , Industrial Machinery & Components , Problem

Product

SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711