SAP Knowledge Base Article - Preview

2627520 - How to run and collect NSD (Notes System Diagnostic) logs for Desktop Connection for SAP

Symptom

NSD (Notes System Diagnostic) is one of the primary diagnostics used for the Lotus Domino Product Suite. It is used to troubleshoot crashes, hangs, and severe performance problems for Lotus Notes.

NSD can be run under two contexts:

  • Manually - run from a command prompt to troubleshoot hangs and performance problems
  • Automatically as part of Fault Recovery to troubleshoot crashes – this is enabled by default


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Desktop Connection for SAP CRM
  • Desktop Connection for SAP CRM, enterprise edition

Product

Desktop Connection for SAP CRM all versions ; Desktop Connection for SAP CRM, enterprise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

IBM_TECHNICAL_SUPPORT, C:\Program Files\IBM\Lotus\Notes\Data\IBM_TECHNICAL_SUPPORT , KBA , CRM-BF-DCN-CLN , Desktop Connection for SAP CRM - Client , CRM-BF-DCN , Desktop Connection for SAP CRM , How To

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