SAP Knowledge Base Article - Public

2627581 - Approval Process for Cancellation Customer Invoice


You have set Approval Process for Customer Invoice, however, when you cancel the document, the Cancellation Customer Invoice doesn't trigger the Approval Process.


SAP Business ByDesign - all its version.

Reproducing the Issue

  1. Customer Invoicing work center.
  2. Invoice Documents view.
  3. Search for XYZ (XYZ refers to a released Customer Invoice).
  4. Click on Cancel button.
  5. New Cacellation Invoice is created.
  6. After saving or releasing, the document doesn't trigger the Approval Process.


Before Release 2008 the Customer Invoice Approval Process is only triggered on release of Customer Invoice documents and not on Cancellation Customer Invoice documents.


The Approval Process is available for Cancellation Customer Invoice documents with Release 2008


Approval Process ; Customer Invoice ; Cancellation ; Cancelation , KBA , AP-CI-CI , Customer Invoice , How To


SAP Business ByDesign 2002 ; SAP Business ByDesign 2005 ; SAP Business ByDesign 2008