SAP Knowledge Base Article - Public

2627581 - Approval Process for Cancellation Customer Invoice

Symptom

You have set Approval Process for Customer Invoice, however, when you cancel the document, the Cancellation Customer Invoice doesn't trigger the Approval Process.

Environment

SAP Business ByDesign - all its version.

Reproducing the Issue

  1. Customer Invoicing work center.
  2. Invoice Documents view.
  3. Search for XYZ (XYZ refers to a released Customer Invoice).
  4. Click on Cancel button.
  5. New Cacellation Invoice is created.
  6. After saving or releasing, the document doesn't trigger the Approval Process.

Cause

Before Release 2008 the Customer Invoice Approval Process is only triggered on release of Customer Invoice documents and not on Cancellation Customer Invoice documents.

Resolution

The Approval Process is available for Cancellation Customer Invoice documents with Release 2008

Keywords

Approval Process ; Customer Invoice ; Cancellation ; Cancelation , KBA , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign 2002 ; SAP Business ByDesign 2005 ; SAP Business ByDesign 2008