SAP Knowledge Base Article - Preview

2627621 - Duplicated email sent to candidates (status triggered emails AND late stage application email) - Recruiting Management

Symptom

This article describes a pretty specific scenario that might occur depending on the client emails configuration.

Scenario:

It is common to have system instances configured with Status Triggered Emails, that should be sent to candidates upon an application status change (when the applicant is moved across the application pipeline). If we forward a candidate to a requisition (search candidate database and forward them to the job), and the candidate does not apply to the job before being put in a status with the status triggered email, once the candidate completes their application in that step, they will end up receiving the trigger emails twice.


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Environment

SuccessFactors Recruiting Management (all versions)

Product

SAP SuccessFactors Recruiting all versions

Keywords

Duplicated emails Duplicated status triggered emails , KBA , LOD-SF-RCM , Recruiting Management , Problem

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