Symptom
It is not possible to delete a Sales Quote.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work center.
- Go to the Sales Quotes view.
- Search for the sales quote XYZ1 (where XYZ1 is the sales quote id) with Progress as Pending.
- Click on the delete action.
An error Deletion not possible once document is submitted is triggered.
Cause
The sales quote document can only be deleted if:
-
The quote was not submitted to a customer.
-
The quote was not submitted to a manager for approval.
-
No follow-up document, such as an activity, for the sales quote exists.
Resolution
This is an expected system behavior.
See Also
- Sales Quotes | SAP Help Portal
- KBA 2948734 - Delete Submitted Sales Quotes
- KBA 3470143 - Hide Or Delete Inactive Version In Sales Quote
- KBA 3146849 - Sales Quote Cannot be Deleted
- KBA 3680093 - Unable to Delete Sales Quote Due To Error Messages
Keywords
Delete, Sales Quote, Sales Document, Output, deletion disable , save not executed, follow-up, Submit, Submitted document, Approval submitted , KBA , LOD-LE-CQP , Customer Quote Processing , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public