SAP Knowledge Base Article - Preview

2627890 - End Date inconsistencies in Queue Management Schedules


  • When changing an existing Schedule in Queue Management in the System Configurator for Contact Center, the end date reverts automatically 1 day back
  • The issue happens when creating Ad Hoc exceptions for Queue Audio prompts but could also happen with other objects



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3,, 7.0.4,, 7.0.5, 7.0.6,, 7.0.7,,7.0.8,7.0.9,7.0.10,7.0.11, Schedule, dates, back date, Ad Hoc Calendar , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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